DELIVERY & RETURNS

DELIVERY

• We deliver ourselves (no couriers) to London / M25 zone only
• We deliver 7 days a week, including weekends! 
• We don't offer next day delivery (you may be lucky though!)
• Just have to have it? If it's a planter OR a large order you especially want and you're outside the M25 boundary, it never hurts to ask!
• Before you submit an order, please consider your building access!

Rates
Orders over £65.00: FREE
Orders under £65.00: £6.00
When
We deliver 7 days a week. Yay!
Delivery lead time: up to 7 working days. *Date availability based on order volume / schedule. We will contact you prior to delivery to check on date / time.

COVID-19
Our delivery team will not ask you to sign for deliveries and will maintain social distancing. We'll look to place smaller orders on your doorstep for you to take indoors. For larger plants that need to be brought inside, we'll be happy to help subject to our building access assessment.
See full Delivery Notes here

RETURNS
PLANTS: We have a 14 day return policy, which means you have 14 days after receiving your plant(s) to request a return. 
NON PLANT ITEMS: We have a 30 day return policy, which means you have 30 days after receiving your item(s) to request a return, provided it’s unused with original packaging and in a re-saleable condition.

Our Promise
We love our plants and we want you to be nothing short of delighted with your purchase. 
We're with the plants from arrival with us to you, giving them the care and attention they need; so we're confident nothing will come to you sub standard.
If however you’re unhappy with your plant purchase for any reason, contact us within 14 days with your order number for a refund or exchange, provided you’ve been following our care instructions. 
See refer to our full Returns Policy here